LYNQQHARDWARE & GUARANTEE
Smart Card Policy
Warranty, Replacements, Custom Artwork Revisions, Production & Refunds
Smart Card Product Principle
The LYNQQ Smart Card is a premium NFC + QR physical card connected to your permanent Smart Link identity. Changing your active digital surface (Portfolio, Share Hub, or custom destination) does not require reprinting your card. Your card remains active forever, regardless of whether your Pro subscription is active.
1. Smart Card Warranty & Coverage
All LYNQQ Smart Cards undergo quality control before dispatch. Below is our coverage breakdown:
Claim window: Warranty claims must be submitted within 7 days of receiving the card, via Dashboard → Cards → Support. For shipping damage, include an unboxing photo or video.
Verified Production / Print Defects
Free replacement and reshipping covered by LYNQQ if misprints, data setup errors, or QR encoding errors occur due to production mistake.
NFC Chip Manufacturing Defect
Free replacement covered if the NFC chip fails to function upon arrival due to a verified manufacturing defect.
Shipping Damage
Free replacement if the physical card arrives damaged due to courier handling, subject to reasonable proof upon arrival.
Lost or Stolen Physical Card
Physical card loss is not covered by free warranty. Lost cards can be replaced at discounted existing-member replacement prices.
Physical Wear, Scratches & Liquid Misuse
Physical wear from normal use, bending, liquid exposure, or unauthorized card modification is not covered by free warranty.
User Data Change After Production Approval
If you update your title, company name, or details after approving card artwork, a discounted card reprint is required for physical text changes.
2. Artwork Approval & Revisions
Before production, LYNQQ requests your review and approval for print artwork details (spelling, title, company name, QR placement, colors, and layout).
- Curated Basic Templates: Includes full personalized name, role, and contact text placementQC tested before print.
- Signature Custom Artwork Scope: Includes 1 initial design concept + 1 minor revision (minor color tweaks, typography scaling, position adjustments). Major visual redirection after concept approval may incur additional design fees.
- Intellectual Property & References: If you supply design references (Pinterest, moodboard, brand guidelines), LYNQQ adapts visual direction legally without duplicating third-party copyrighted work.
3. Member Replacement & Reprint Pricing
If your card is lost, damaged by use, or if you change your printed details, existing members enjoy discounted replacement rates:
| Request Type | Price | Details |
|---|---|---|
| Verified LYNQQ / Production Defect | Free of Charge | Free replacement + reshipping |
| Basic Replacement (Same Design) | Rp79.000 | Existing-member replacement card |
| Signature Replacement (Same Artwork) | Rp129.000 | Existing-member replacement card |
| Basic Card Refresh (New Template / Data) | Rp99.000 | Updated physical text / template |
| Signature Card Refresh (Same Artwork) | Rp149.000 | Updated physical text / details |
| Signature New Custom Artwork | Rp249.000 | New artwork concept & production |
4. Lost Cards & Shipping Policy
Lost Card Reporting: If your card is lost or stolen, you can report it to support or manage it in your dashboard. LYNQQ can update or disable the card record. Your digital identity remains secure and intact.
Shipping Accuracy: Buyers are responsible for providing correct delivery addresses and contact numbers. Reshipping costs due to incorrect recipient information provided by the user are borne by the user. If shipping errors occur due to LYNQQ, reshipping is free of charge.
5. Production Time
Production (printing, NFC encoding and quality check) takes 5–7 business days after you approve the design proof. Courier delivery is separate and depends on the destination. You receive the tracking number once the card is handed to the courier.
6. Cancellation & Refunds
- Before production: You can cancel for a full refund as long as you have not approved the design proof. Request it via Dashboard → Cards → Support.
- Once production starts: After you approve the proof, the card is printed just for you, so the order can no longer be cancelled or refunded. Defective cards are still replaced under the warranty in section 1.
- Refund processing: Refunds go back to the original payment method; how long the funds take to arrive depends on the payment provider.